Frequently Asked Questions
At “shavi creation you will always find only Branded, Trusted and Quality products. While shopping at “shavi creation” you will save yourself lots of time: no driving, no parking, no crowds, no queues, no waiting in line at billing counter or no wastage of time on public transport. You can shop 24X7 from the comfort of your home, office or from almost anywhere. ‘shavi creation ’ provides you many facilities like: shop from home, best quality products, outstanding and affordable price, largest range, hassle-free shopping, complete information about the product, on time delivery, return & exchange policy and manufacturer’s warranty as well.
Now ordering a product with ‘shavi creation Enterprises’ is so simple as counting 1…2…3…4. First you browse through the web site. Different Categories are allocated for different types of Products, from where you can choose the product of your choice. You can also search a product by typing few key-words in the ‘search option’ available on page. Now you put the selected product in your shopping basket, by clicking on the link ‘Add to my basket’ provided with every product. Now you will be navigated to the new page ‘My Shopping Basket’. Here you may be able to see the details of the products added to your Shopping Basket. At this stage you can modify the quantity of the product. You can also able to see the real time quantity of each product, available in our stock, which will help you to decide the modified quantity. You can also delete a product from your shopping basket by simply clicking on ‘Delete’ button. If you want to add more products in your shopping basket, you may click on the tab ‘Continue Shopping’ and you will be navigated to the main page of that category. The product added earlier will be remain in your Shopping Basket. After finalizing your Shopping, click on the tab ‘Submit Order’ and you will be taken to a new page where you will be asked to submit your Shipping Address, if it is different from your Billing Address. You can also modify your billing address. Total summery of your shopping basket along with shipping charges (if any) will also be displayed here. Now by clicking on ‘Confirm Order’ tab, you will be navigated to our payment gateway page where you will be asked to select any one option from Payment through Credit Card / Debit Card / Net Banking / Cash Card or Mobile Payment. By selecting your appropriate method of payment, you will be diverted to concerned bank site where actual transaction of money took place. After successful transaction, your shopping will be completed and an “Order Number” will be generated by the system through which you may able to track your order in future. back to top
When you get registered at our site, your account will be opened with us. This single account will help you to get a comprehensive view of your ‘Shopping Basket’, your ‘Order Status’, ‘Tracking of your Order’ and your ‘Profile’. You will also be able to receive our Promotional Schemes that we offer time to time. Next time, when you shop here, just click to ‘Sign-In’ to finish your shopping process. back to top
Please type few key words in search menu, available on top of each page and it will help you to locate that product. Even though, if the item is not traceable, one of the reason may be that its stock becomes ‘zero’ and it might be removed from the system permanently. To avoid this situation, you are advised not to hold a product in your ‘Shopping Basket’ or ‘Wish List’ for a long time and complete your shopping as soon as its order value becomes more than Rs. 2500.00 (Your entitlement for Free Shipping).
All the items displayed at our portal are either having unique ‘Product Number’ or ‘Pattern Number’ for its easy identification. Two different products do not bear the same product number or same Pattern Number. Items having ‘Product Number’ will be delivered what exactly shown in our web portal. Its design and shape will be same as shown in the product image but its colour may vary. Whereas, items having ‘Pattern Number’ may vary, both in design and colour. These are mainly handicrafts and Designer items item like Apparel (Chikankari , Kota, Bandhej etc.) and imitation fashion jewellery. Most of the cases images are taken from the actual products available in our stock and the same product are delivered what is shown in the image. Images shown on portal are indicative only to show the pattern, quality and quantum of work.
post Enquiry’ tab is available in each product description page. Through this button you can ask for the availability for the product of your choice, mentioning its category, price range, colour and size. We will provide you the sample images from the available stock for your acceptance.
No, you cannot order for a product which is presently Out of Stock. Normally, a product which is ‘Out of Stock’ will not be visible on your screen. back to top
wish list is nothing but like your shopping list in which you can put the products of your liking, while visiting different sections of our site. It will help you to memories and relocate those products. Before finalizing your shopping you may drop a product or you may directly move it to your Shopping Basket
No, images provided at our web portal may be enlarged or reduced to provide as much information as possible about the products. Sometimes we also provide actual measurements with the description of the products. These informations are often provided in Length, Width, Height or Weight format. back to top
After successful Login, Summery of your Shopping Basket is visible on top left corner of every page. To view the details of your shopping basket, you may click on the tab ‘View Basket’ from any page and may check all the products you had put there. You can also remove an item from shopping basket by clicking ‘Delete’ button or modify the quantity of a Product.
Shipping charges are the amount paid to the courier service or postal department, charged for the delivery of the product from our office to right up to your door step. Most of the times, we provide ‘Free Shipping’.
Yes, your every purchase is full secure. Your every order is shipped under full insurance coverage. Every order is guaranteed to arrive up to you in perfect condition.
‘shavi creation Enterprises’ provides you various payment options to enable you an easy, hassle-free and happy shopping. Please Note: It is mandatory to mention any of the information, either Customer ID No., Order No., or your Enrollment Form No. on suitable place, while making your payment. Presently we accept the following ‘Payment Options’: 1. Payment by Credit Card: You can conveniently and securely pay by your Credit Card. We accept the Credit Cards of Visa, Master Card, American Express, Diners Club and JCB Cards issued by any bank. Now, you can make payments for your products directly through your Credit Card. 2. Payment by ATM cum Debit Card: You can conveniently and securely pay by your ATM cum Debit Card. We accept the ATM cum Debit Cards of Visa - Electron and Plus, MasterCard - Maestro and Cirrus debit card that has been issued by any bank. 3. Payment by Net Banking: The customers, who did not own a Credit Card or a Debit Card, can also shop online. The Indian Bank Account holders can pay directly from their bank account. We accept payment through Net-Banking and more than 40 banks are associated with us. 4. Payment by Mobile Payment Option: In addition to Credit Card, Debit Card and Net Banking payment options, we also provides with a convenient Mobile Payment Option for our customers. We accept payments from PayMate and SBI Mobile account holders. 5. Payment by Cash Card Payment Option: Although our all online transactions are highly secured by 128 bit SSL Technology even though the customers who are reluctant to purchase online as they do not want to reveal their sensitive personal and bank informations, we offer them to purchase online through Pre-paid Cash Card. We currently supports four cash card brands – ItzCash Card*, noQ24x7*, Done Card* and OxiCash*.
Your delivery will be matured only after receiving full payment in our account. Normally we dispatch your order within 3 to 5 working days after receiving the payment at our end. Anyhow, if there is any unusual delay, we will inform you by SMS, E-mail and/or over phone. back to top
urier service took another 1 to 4 days to deliver the products at your door step depending upon the location and distance. Normally in major cities, it took only 1 to 2 days in delivery. Very rarely, there may be unusual delay on the part of courier service. To ensure prompt delivery, always mention your complete address in the product order form with name of the state, PIN code number, name of contact person along with contact numbers. You are also requested to be in touch with your local area courier office. All our products are shipped from our merchant office
Your order will be shipped to the payee’s address (billing address) mentioned while confirming your order or mentioned on your product order form. If you want to gift your order to someone, your beloved, mention his/her name and address at recipient’s address (shipping address) while making an order. If you have ordered for more than one product which have to be delivered on two different addresses then you must submit two different orders ‘or’ fill separate order forms for each address. Anyhow you can make full payment by single mode of payment. In this case Both Orders will be treated as separate order for calculating ‘shipping Charges’.
once your payment is credited in our account, you cannot change or cancel your order.
No, we do not provide items in gift wrapped packing.
Normally we provide our services to our retail customers only. Anyhow, there are few items, which are very exclusive and not easily available in the open market, we may consider the order. You may mail your requirement to us and we will get back to you.
yes, you can. A ‘Customer’s Feedback form’ is provided along with each shipment. You are requested to convey correct feedback, which enable us to improve the quality and services on a continual basis. You can also give your feedback through our ‘contact us’ page
yes, we always provide a bill for every purchase. All sales tax, VAT (wherever applicable) is clearly mentioned on the bill. The bill will be dispatched along with the product.
You will receive a shipment notification through SMS and E-mail, once your order is shipped. This notification will provide you the date of dispatch and tracking/docket number of the courier. You may also able to track the status of your shipment, from the site of the concerned courier.
We deal only in Branded, Reputed and Quality products and we guarantee for Total Satisfaction of our customers. In rarest case, if you are not happy by any of our product, you must return it with its original packing material within three days of the receipt of the product. We will arrange for its suitable replacement or refund of money after deducting re-stocking charges, as the case may be. Courier charges for shipment of the product will be borne by the customer.
you still did not found the answer you were looking for, feel free to contact us through E-mail or over any of our contact number. back to top